Process
From first call to final invoice
Most renovation stress comes from not knowing where a job is up to or who to ask. Our process is deliberately unexciting — here is the whole thing.
- 01
First call
A short conversation to work out what you are actually trying to achieve and whether we are the right firm for it.
- We ask about the property age and what is driving the work
- If it is not a job we should take on, we will say so
- No cost, no obligation, and no sales visit booked at this stage
- 02
In-home consultation
We come and look properly — at the house, the existing services and what is realistically possible.
- Usually 45 to 60 minutes on site
- We check subfloor access, meter sizing and existing pipework
- You will get an honest early view of the cost range before any quote is written
- 03
Written fixed-price quote
A detailed quote with the scope written out in plain language, plus a program showing the stages.
- Fixed price, itemised by stage
- Written program showing which trade is on site which week
- Exclusions stated explicitly, so you can compare quotes properly
- 04
On site
One project manager runs the job from strip-out to fit-off, and the site gets cleaned every day.
- Same project manager throughout — you have their direct number
- Any variation is documented and approved before work continues
- Waterproofing hold points inspected before tiling begins
- 05
Handover
Testing, certificates, and a walk-through so you know what was done and how to look after it.
- Pressure testing and commissioning
- Compliance certificates for all gas and plumbing work
- Warranty documentation for the fixtures and appliances installed
What we ask of you
Two things, and they make an enormous difference. Choose your fixtures before we start — lead times on tapware are the single most common cause of delay. And tell us early if something is not right; a small problem raised in week two is a conversation, the same problem raised at handover is an argument.